Terms & Conditions
Every order placed with Sarah Lou Studio is subject to the terms and conditions laid out here at the time you place that order. I reserve the right to change these terms and conditions at any time. Changes will come into effect when posted on www.sarahloustudio.co.uk. You should read the terms and conditions whenever you use our website, and your continued use of the website signifies that you accept them. If there is anything you do not understand please contact me before I commence work on your order.
Estimates, Deposits and Payment
After an initial consultation the client will be provided with a written project proposal and a request for a deposit. Payment must be made before your order is confirmed and I can begin working on your design.
When you purchase design services from Sarah Lou Studio you will be sent a proposal outlining the estimated cost of the order. A deposit will be requested as an initial invoice and is a non-returnable fee and forms part of the final payment. Payment of this deposit is deemed as acceptance of these terms and of the original proposal.
The figure given in an estimate is just that, it is not a final price. It is based on the details provided and is subject to change if additional information is forthcoming or specifications change. It does not include printing, website builder subscription or third party artwork unless otherwise stated. Estimates are valid for 30 days from issue.
The client will be invoiced for the remaining balance of the order once final approval of the artwork has been given. Once this payment has been processed final files will be supplied or your artwork will be sent to print.
Proofs and amendments
Prior to the hand over of the final digital artwork (or printed work) Sarah Lou will supply the customer with an electronic proof. Hard copy proofs are available upon request. The design process includes two rounds of amendments within the initial fee. You will be required to check these proofs carefully and make me aware of all and any alterations that are required. If further rounds of alterations are required, the client will be notified and then billed at an hourly rate.
The proof must be formally approved by email or in writing, and final bill settled before the artwork is given to the client in high quality digital form or sent to print. Until cleared funds have been received, final artwork will not be released, and the client shall not be authorised to use the preliminary design work for any purpose. A proof approval will be required for each separate part of the order.
Once that artwork has been approved and the proof copy has been agreed by the client Sarah Lou Studio accepts no liability for any errors. Once the final proof has been signed off and the artwork has been sent to print no further amendments can be made. You are responsible for ensuring the text and designs are completely correct before issuing final approval. Sarah Lou Studio is not responsible for the cost of reprinting if errors (such as spelling mistakes) are discovered after the design has gone to print.
Please note when viewing (or draft printing a proof at home) make sure the file is at 100 percent scale. You should also be aware that computer screens do not provide an accurate representation of colours for printing; colour representations also vary slightly when viewed on different devices.
Sarah Lou Studio does not add a VAT to its products and services.
Deadlines and delivery estimates and delays
I will always give you an estimated timeframe for design and production of your items but this will always be an approximation. I always do my best to meet deadlines but there are rare occasions where circumstances beyond our control may prevent this, and so deadlines cannot be guaranteed. That being said I will always keep you informed throughout the process and discuss with you if there is a problem. Sarah Lou Studio cannot be held responsible for any delay caused by the client, such as delays to supply vital information required for the project or providing final proof approval within a reasonable time frame.
Ownership and Copyright
Copyright of all graphic design work is retained by Sarah Lou Studio as the creator, including concepts, ideas, proofs and illustrations. After all invoices have been settled, permission is granted for the use of all artwork, for the purpose in which it was it was originally created. Please request permission for subsequent uses.
If multiple designs and or ideas are presented to the client, only one solution is deemed to be given as fulfilling the contract. All other designs remain the property of Sarah Lou Studio.
By supplying text, images, illustrations, photos or any other data to Sarah Lou Studio the client declares that they hold the appropriate copyright and/or trademark permissions. The ownership and responsibility of such documents will remain with the client or the data’s original owner. The client also grants Sarah Lou Studio permission to use the data and/or artwork supplied in the creation of the design.
Should Sarah Lou Studio or the client supply any materials for use in a project believing them to be copyright and royalty free, but then subsequently, it turns out to have copyright or royalty usage limitations, the customer shall agree to allow Sarah Lou Studio to remove or replace the file.
Sarah Lou Studio would like to use the work we create together to advertise products and services available in my freelance practice. If you would prefer not to give permission, please just let me know.
Text is to be supplied to Sarah Lou Studio in an electronic format (able to be copied, pasted and edited) as standard text (.txt), MS Word (.doc), PDF or via e-mail. Any text that will need to be retyped (such as a hand-written note or jpeg files) will be subject to additional charges to cover this process.
Images shall be supplied in an electronic format. Any images supplied must of a quality suitable for printing (a minimum of 300dpi is recommended). Sarah Lou Studio will not be held responsible for any image quality that the client later deems to be unacceptable after the proofing stage, though we will advise if we think that it will reproduce poorly.
Refunds and Cancellations
In the event of a cancellation part way through the design process the initial deposit is non-refundable. The client will then be invoiced for all work completed over and above this fee at an hourly rate.
Products and services which are bespoke or personalised cannot be returned. Non-personalised items bought from our website or Etsy shop are subject to distance selling regulations and may be returned within 10 days after prior notification and at the customers expense. If, however a product arrives which is damaged or faulty please contact us within 10 days of receiving it and I will discuss how best to put the situation right.
Every product or service advertised on our website is sold subject to description. I do my upmost to ensure that all information is correct. I reserve the right to make changes to any information on the website at any time.
The data controller in respect of this website is Sarah Bevan owner of Sarah Lou Studio. To contact me please email hello(at)sarahloustudio.co.uk.
Your Personal Data
I take your privacy seriously and will only use your personal information to respond to any questions you may have and to provide the products and services you have requested. Your personal information will never be shared with third parties for marketing purposes and will not be used by us for marketing purposes without your explicit consent.
Data Collected on This Website
Contact form - When you contact us using our contact form, you will be voluntarily providing us with your personal information. The information you enter in the contact form is encrypted and is sent to us by email. While we have implemented encryption to ensure secure transmission of your personal information, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, you are always welcome to contact us via alternative means, such as by telephone.
Web server logs and security - When you visit this website, information about your device, operating system and browser, and your IP address are automatically saved in log files. This serves a number of purposes, including helping to keep the website secure and helping to diagnose any problems that might arise.
Google Analytics - I use Google Analytics to provide information about how the website is used, such as what countries visitors are browsing from, and what pages are the most popular. The data gathered is anonymous and can not be used to identify individual users.
You may block the collection of the data generated by the cookie and the data related to your use of the website (incl. your IP address) to Google as well as the processing of this data by Google, by downloading and installing a browser plugin available from the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
In accordance with UK and European law under the General Data Protection Regulation (GDPR), you have numerous rights in regards to the personal data we hold about you, including:
Right to confirmation – you have the right to know if we hold personal data that concerns you
Right to access – you have the right to view and to obtain a copy of any personal data we hold that concerns you
Right to rectification – you have the right to the correction of any inaccuracies within the personal data we hold that concerns you
Right to erasure – you have the right to have your personal data removed from our systems
Should you wish to exercise any of these rights, please contact me. Find out more about your rights under the GDPR here.